Technical Support Expert
Há 1 mês
About Us
At TeamViewer, we're committed to delivering exceptional customer experiences through our innovative solutions.
We're seeking a skilled Technical Support Expert to join our team in Porto, Italy. As a key member of our Customer Support Team, you'll play a vital role in providing outstanding technical assistance to our clients.
Your Key Responsibilities
- Provide top-notch support to our existing customers in Italy via phone, ticket, and chat, addressing their technical and accounting issues.
- Demonstrate our software solutions to customers through online demonstrations, showcasing the features that address their individual IT challenges.
- Identify customer needs and forward relevant requests to our sales department.
- Collaborate closely with all members of the Customer Support team to deliver a world-class experience for our customers.
Your Qualifications
- You hold a university degree in economics or a relevant vocational education such as commercial or technical training.
- You possess fluency in Italian and English is mandatory; other languages like Spanish, Portuguese, and French are a plus.
- You have at least some experience working with customers and/or in sales, e.g., internships.
- You demonstrate determination, enthusiasm, and a willingness to learn.
- You value working independently and teamwork equally.
- You possess strong communication skills and a passion for working with people.
What We Offer
- Our contract location is in Porto.
- Onsite onboarding in our HQ office ensures an optimal start.
- A great compensation and benefits package, including a company achievement bonus, stock-based options, and regular salary reviews.
- Public transport-friendly offices.
- Access to our Corporate Benefits platform offering numerous discounts.
- Regular team events and company-wide celebrations.
- An open-door policy, no dress code rules, frequent all-hands and leadership lunches.
- Hybrid and flexible work time with up to 50% home office.
- The Work From Abroad Program allows up to 40 days of work outside your contracting country.
- We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us.
- A competitive estimated salary range: €45,000 - €60,000 per year, depending on qualifications and experience.
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