Technical Support Specialist for International Customer Care

Há 1 mês


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

Company Overview

We are Smart-Recruitments, a leading recruitment agency with a strong focus on providing exceptional customer care to our clients. Our team is dedicated to delivering outstanding results in the most challenging recruitment environments.

Salary: €25,000 - €30,000 per year

Job Description

As a Technical Support Specialist for International Customer Care, you will play a crucial role in resolving technical issues, ensuring smooth communication with stakeholders, and providing an outstanding user experience. You will be the first point of contact for customer inquiries, using your technical and interpersonal skills to assist with issue resolution, collaboration, and escalations as needed.

Key Responsibilities:

  • Issue Resolution: Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
  • Communication: Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Partner Engagement: Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
  • Process Improvement: Contribute to feedback channels to improve support processes and overall customer experience.

Required Skills and Qualifications:

  • Language: Native-level fluency in Polish and English is required.
  • Interpersonal Skills: Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
  • Technical Experience: Experience in a technical support role, preferably in security or systems administration.

Benefits:

  • Opportunity for Growth: Opportunity to advance your career within an international and multicultural environment.
  • Comprehensive Health Insurance: Comprehensive health insurance coverage from your first day.
  • Training and Development: Extensive training, plus dedicated coaches to support personal and professional growth.
  • Career Advancement: A clear path for growth and development within the organization, with support from a highly collaborative team.


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