Customer Service Representative for Taxi App

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for our taxi app. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide top-notch customer service via phone, email, or social media
  • Act as a mentor to customers, guiding them through various projects and initiatives
  • Collaborate with other departments to resolve customer issues and escalate complex cases
  • Deliver calm and resourceful troubleshooting for customer queries
Requirements

To succeed in this role, you will need:

  • Native-level proficiency in Dutch and a B2 level in English
  • Understanding of the value of excellent customer experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Experience with intercultural communication and expatriate lifestyle
  • Willingness to relocate to Lisbon for an international career and life experience
What We Offer

We provide a comprehensive benefits package, including:

  • A fixed-term contract with the possibility of renewal
  • Full-time employment with a competitive salary
  • Intensive training program to kick-start your career
  • Relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight ticket
  • Private health insurance, free Portuguese lessons, cooking classes, sports activities, and social events
  • Portuguese public holidays and 22 days of paid holidays
About Us

We are Blu Selection, an international recruitment company based in Barcelona, Paris, Berlin, and Amsterdam. We connect international candidates with top companies, offering a unique opportunity for career growth and cultural exchange.



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