Multilingual Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Talingual Tempo inteiro

About the Role

We are seeking a highly skilled Trilingual User Support Agent to join our team. As a Trilingual User Support Agent, you will be part of a multilingual team, providing outstanding multi-channel support via phone, email and live chat to users of our online video sharing platform.

Key Responsibilities

  • Provide exceptional user support via phone, email and live chat.
  • Guide customers through different options and troubleshoot any technical issues they experience.
  • Answer questions regarding posting videos, arranging password resets and other general customer queries.

Requirements

  • Fluency in Russian and a good command of English and Polish.
  • Previous experience working in a call centre desired.
  • Eagerness to learn and attention to details.
  • Flexible attitude and ability to adapt in a changing environment.
  • Ability to multi-task.

What We Offer

  • Relocation bonus for those successful candidates that relocate to Lisbon from outside Portugal.
  • Relocation team assistance with finding temporary/permanent accommodation.
  • Training and development opportunities.
  • Career opportunities.
  • Monthly language bonus.
  • Free tea, coffee and water.
  • Working in an exciting new international office in Lisbon.


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