Technical Support Specialist for Tech Company
Há 7 dias
As a Technical Support Specialist for Tech Company, you will be responsible for helping customers with the settings of their accounts as well as downloading and installing apps and content.
You will process refund requests on behalf of the customers, assist with setting up payment accounts, and troubleshoot related issues.
Additionally, you will guide customers on the usage of Gift cards, offer high-level support for developer issues, and refer customers to the developer when necessary.
The company offers a multicultural working environment, competitive salary, and excellent relocation package, including flight ticket, taxi from the airport to the hotel, up to 2 weeks hotel accommodation.
Other benefits include production bonus, on-site canteen, great benefits and discounts, modern facilities and high technology devices and tools, casual dress code, career development opportunities, and employee relations team to help new hires integrate in the Greek lifestyle and culture.
Key responsibilities:
- Help customers with account settings and software installation
- Process refund requests for customers
- Assist with setting up payment accounts and troubleshooting related issues
- Guide customers on Gift card usage and high-level developer support
- Refer customers to the developer when necessary
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