B2B Travel Professional

Há 7 dias


Lisboa, Lisboa, Portugal Toptalent Tempo inteiro

Job Title: B2B Travel Professional

About the Role:

We are seeking a highly skilled B2B Travel Professional to join our team at Toptalent.

Key Responsibilities:

  • Provide exceptional support to travelers with personalized solutions
  • Identify and resolve travel-related issues in a timely manner
  • Stay up-to-date with industry trends and platform knowledge to deliver outstanding service
  • Build strong relationships with global teams
  • Collaborate with the product and engineering team to drive product improvement
  • Meet and exceed performance metrics

Requirements:

  • Native or fluent Italian speaker with excellent written and verbal communication skills
  • Fluent English speaker with a B2 level and higher
  • Previous experience in customer service roles, ideally in the travel and hotel segments
  • Experience working with GDS systems, such as Sabre, Amadeus, Galileo, and Worldspan
  • Metrics-driven with a focus on success metrics
  • Excellent communication and teamwork skills
  • Proficient in using tools like Gmail, Zendesk, Slack, and Salesforce
  • Flexibility to work non-traditional shifts

What We Offer:

  • Competitive remuneration package based on experience, skills, and performance
  • Opportunity to work with a dynamic and creative team
  • Professional development and guidance
  • Sign-on bonus
  • Generous medical plans, dental, and vision benefits
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends

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