Account Growth Specialist
3 semanas atrás
Infraspeak is an Intelligent Maintenance Management Platform that empowers teams to deliver exceptional results. Our mission is to make our customers' lives easier, and we're committed to helping them achieve their goals.
As a Customer Success Manager at Infraspeak, you'll play a crucial role in ensuring our clients succeed with our platform. Your primary responsibility will be managing your own portfolio of customers in the Portuguese market, focusing on delivering expected outcomes.
You'll work closely with customers, understanding their strategic requirements and implementing solutions to drive maximum satisfaction and success. You'll also identify upselling and cross-selling opportunities, collect feedback on our product, and assist in Product Management with feature design, user experience, and road mapping.
To excel in this role, you should have excellent interpersonal and organizational skills. Native Portuguese level and good English skills are essential. Prior knowledge of maintenance operations, CRM software, and cloud technology is highly valued. Experience working with technical assistance, facility management, or hospitality operations can also be beneficial.
We offer a competitive salary and benefits package, including flexible working hours, remote-friendly culture, and a fantastic office in the heart of Porto. If you're passionate about customer success and growth, we'd love to hear from you
Key Responsibilities:
- Manage your own customer portfolio and ensure successful outcomes
- Promote our platform's value proposition to customers and drive adoption
- Develop and maintain strong relationships with key stakeholders
- Collaborate with cross-functional teams to address customer needs
- Analyze customer data to identify trends and areas for improvement
What We Offer:
- A competitive salary of €50,000 - €70,000 per year, depending on experience
- A comprehensive benefits package, including health insurance and retirement plans
- Opportunities for professional growth and development
- A dynamic and supportive team environment
- A chance to work with cutting-edge technology and contribute to our company's success
How to Apply:
If you're a motivated and results-driven individual looking for a new challenge, please submit your resume and cover letter for consideration. We can't wait to hear from you
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