Technical Support Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro
Job Overview

We are seeking a highly skilled Technical Customer Support Representative to join our team in Lisbon, Portugal.

Salary and Benefits

The successful candidate will receive an excellent remuneration package based on experience, skills, and performance, with a base salary of approximately €50,000 per annum. Additionally, they will enjoy private health insurance after contract signature, relocation support with the possibility of using subsidized company accommodation, and a discretionary bonus based on KPIs.

Job Description

In this role, you will assist enterprise customers, partners, and engineers using various channels, responding to customer queries in a timely and efficient manner. You will identify customer issue potential levels of support by gathering relevant information, conduct thorough research to investigate problems, and collaborate with other teams as needed.

You will also escalate issues to management when appropriate, acting as a customer advocate and keeping customers informed. Furthermore, you will work closely with management and engineering teams to address service issues, produce bug fixes, and develop test cases as required.

Required Skills and Qualifications
  • Native or fluent in Czech, both verbal and written. Fluent in English (at least B2 level)
  • Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
  • Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM), and PowerShell
  • Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
  • Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
  • Experience reading network captures/analysis
  • Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
  • Resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently, while being a team player at the same time
Work Schedule

The working schedule is Monday to Friday, with rotational shifts in the timeframe of 08:00 AM to 17:00 PM (40 hours a week).


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