Digital Solutions Expert | Automotive Sector

Há 2 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

Job Description:

We are seeking a highly skilled and motivated Digital Solutions Expert to join our team at TN Portugal. As a key member of our organization, you will play a vital role in providing exceptional customer service and support in the automotive sector.

About the Role:

  • You will be responsible for handling customer enquiries in writing and by telephone in French, supporting customers with their extensive requests concerning digital topics such as vehicle apps.
  • In case of challenges with booked services in the vehicle, you will be the first contact person and present possible solutions to the customer in 1st or 2nd level support.
  • You will forward technical issues to the appropriate departments and communicate with specialist centers, advising our customers on the existing digital product portfolio.

Requirements:

  • You possess excellent communication skills, both written and spoken, with a native speaker level in English and good knowledge of Portuguese and Spanish.
  • You have a strong passion for customer service in the automotive sector and are able to work independently and reliably.
  • You have experience with ticketing tools and common information technologies, with a keen sense of perception and secure handling.

What We Offer:

  • A challenging international environment with opportunities for career growth.
  • Flexible working hours and a comprehensive benefits package.
  • The chance to work with a world-renowned company and make a real impact in the industry.


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