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The Post-Sales Strategy & Operations Manager will work closely with cross-functional teams across Global Services to design and implement strategies to drive customer success, retention, and revenue growth. This includes performing analysis and optimizing post-sales operational processes, including onboarding, delivery, and support, to ensure efficiency, scalability, and customer satisfaction.
Data-Driven Decision Making
The Post-Sales Strategy & Operations Manager will develop and track key performance indicators (KPIs) to measure customer health, satisfaction, and retention, and inform data-driven decisions. They will enable Customer Success leadership to make data-driven decisions through reporting on renewals, business reviews, retention, and expansion metrics.
Building Process Documentation
The Post-Sales Strategy & Operations Manager will build and maintain process documentation. They will also shadow strategic initiatives and build decks that tell data-driven recommendations to drive change.
