Technical Client Delivery Specialist

2 meses atrás


Lisboa, Lisboa, Portugal Nasdaq Tempo inteiro

Customer Experience is a key driver of Nasdaq's growth and success. Our Customer Services division is dedicated to enhancing the Nasdaq customer experience through a strategic customer-centric approach focused on driving customer adoption and retention. This mission is crucial in differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview

The Customer Delivery team is scaling rapidly due to increased client wins and demands. We are seeking a Technical Consultant with relevant work experience in the capital markets or at a financial software company. You will be part of a team of consultants designing, implementing, and supporting solutions for clients. As a key player in the successful delivery of client solutions, you will be responsible for:

  • Following up on pending items (Jira)
  • Meetings with clients (Requirements, support, demonstration, training ...)
  • Design/Implementation of the solution: Configuration and customization (Custom Code, Messaging, and reporting templates)
  • People development: eLearning, documentation, presentations, certification
  • Defining and improvement of best practices

Responsibilities

  • The technical consultant will follow up with users to test the implementation, achieve signoff, and continue to move the system toward go-live.
  • In-depth, hands-on involvement directly with customers implementing our system.
  • Act as a point of contact between Customer Delivery and Research & Development and Calypso Cloud Team.
  • Work directly with the customer project team implementing the system and assist them in implementing their users' requirements.
  • Assist developers in understanding the API required to extend the system, add data to the system, and build interfaces between our and external systems.
  • Train users and customer developers on the basic use of the system, particularly with the technical setup.
  • System installation, including Java JRE download and installation, relational database installation, data model installation and upgrade scripts, setup, and configuration of the event-driven framework, configuration of real-time market data feed, etc.
  • Work hands-on with the system, configuring it and testing that it meets the customer's technical requirements.
  • Work with the business analysts, core development, or customer development to code prototypes of enhancements to ensure they will meet business requirements.

What we value

  • Some relevant experience working in systems or technical analysis using Java and SQL, preferably in the capital markets industry.
  • Experience with softwares as REST API, RMI, J2EE, Spring Boot, Docker, and containers are considered a plus.
  • Being autonomous, proactive, and able to self-train yourself with our eLearning platform.
  • Good level of self-management, time management, and follow up on daily tasks.
  • Excellent object-oriented analysis, design & development skills.
  • Knowledge of relational databases and SQL including working experience with PostgreSQL and/or Oracle.
  • Experience designing/building front-to-back capital markets trading systems will be especially valuable.
  • Expose yourself through your work to become a point of reference within the Customer Delivery Organization.
  • Good interpersonal skills. The person in this role will spend significant amounts of time working hands-on educating and training customers, and patience will be key to success.
  • Business-level English is required.
  • Willingness and ability to travel frequently (if needed).

We are an equal opportunity employer and welcome applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.


  • Technical Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Capgemini Tempo inteiro

    About the RoleAs a Technical Support Specialist at Capgemini Engineering, you will play a critical role in providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to ensure seamless service delivery.

  • Agile Delivery Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

    Job OverviewWe are seeking an experienced Agile Delivery Specialist to join our team at KCS IT. As a key member of our organization, you will be responsible for ensuring the smooth delivery of projects and services while promoting agile methodologies throughout the company.


  • Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

    Company OverviewAlter Solutions Portugal is a prominent IT consultancy company, driving digital transformation and part of the Alter Solutions Group, established in 2006. The company joined the act digital group in 2022, forming a global community of technology talent across twelve countries.In Portugal, we partner with over 120 clients and employ a team of...


  • Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

    About the RoleWe are seeking an experienced Technical Test Automation Specialist to join our QA team at Hiscox. This is a delivery-focused role that requires a strong understanding of test methodologies, automation frameworks, and modern tech stacks.


  • Lisboa, Lisboa, Portugal Gryaab Ab Tempo inteiro

    About the Role:Our company is seeking a highly skilled "Technical Support Specialist" to join our team. As a key member of our support team, you will provide timely and effective technical assistance to our customers via phone, email, and online chat platforms. Your primary responsibilities will include troubleshooting and resolving technical issues,...


  • Lisboa, Lisboa, Portugal Ci&T Tempo inteiro

    We are tech transformation specialists, CI&T. Combining the disruptive power of AI with human expertise, we support large companies in navigating changes in technology and business. With 30 years of experience, 6,000 workers, and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands. Our team in Europe...


  • Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiro

    Unlock Your Potential as a Service Delivery Excellence SpecialistAre you passionate about delivering exceptional service and driving process improvements? Neotalent Conclusion is seeking an experienced Service Delivery Excellence Specialist to join our team!We are a leading Iberian specialist in Information Technology and Engineering services, part of the...


  • Lisboa, Lisboa, Portugal Microsoft Tempo inteiro

    Job OverviewMicrsoft is looking for a skilled Technical Support Specialist to join our Customer Experience & Success organization. As a Technical Support Specialist, you will play a critical role in delivering seamless support experiences to our global customers.With over 18,000 employees worldwide, our organization is responsible for the strategy, design,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal seeks highly skilled professionals for the position of IT Service Delivery Specialist.About the CompanyWith over 30 years of experience, Rumos has established itself as a leading provider of IT services. Our team of experts is dedicated to delivering high-quality solutions to clients across diverse sectors.Job OverviewThis role is ideal...


  • Lisboa, Lisboa, Portugal Cisco Tempo inteiro

    About the RoleThis is a unique opportunity for an accomplished engineer to join our team as a Technical Solutions Specialist. Based in Portugal, you will be working in a hybrid environment with minimal travel requirements.As part of our Cisco CX Centers team, you will work closely with other stakeholders, including technical consulting engineers, technical...


  • Lisboa, Lisboa, Portugal Tui Musement Tempo inteiro

    About Tui MusementTui Musement is a leading provider of cruise ship handling services, operating in destinations worldwide. We are committed to delivering exceptional customer and operational service to our clients.Salary DetailsThe salary for this role starts at 15,000 gross per year (14 payments), with a food allowance of 8.23 per day worked. Additional...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    At Unit4 NV, we are committed to empowering people in service organizations with innovative Enterprise and Business software solutions. Our goal is to deliver ERP that works for people, self-driving, adaptive, and intuitive software that changes the way people work.We're seeking a highly skilled Enterprise Delivery Specialist to perform the lead role in...


  • Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

    At Alter Solutions Portugal, an IT Consultancy Company and part of the Alter Solutions Group, we partner with over 120 clients across various industries. Our Nearshore IT center in Portugal serves as a dedicated team for projects with internationally renowned clients.Job Title: Senior Technical Support SpecialistJob Description:We are seeking a skilled...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the Role">We are seeking a highly skilled and experienced Technical Support Specialist to join our team, working closely with Finnish-speaking clients. As a key member of our support team, you will be responsible for providing exceptional technical assistance, resolving complex issues, and ensuring a seamless customer experience.

  • Technical Service Specialist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Philips Tempo inteiro

    At Philips, we believe that every human matters. As a Technical Service Specialist, you will play a vital role in ensuring that our customers receive exceptional support for their technical needs.The estimated salary for this position is between 40,000 and 60,000 euros per year, depending on experience and qualifications. We are looking for an individual...


  • Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    Bloq.it is a leading smart locker solution provider that enables seamless online deliveries. Our innovative approach reduces delivery costs and makes them more sustainable.As the fastest-growing Smart Locker company in the world and one of the fastest-growing scale-ups in Europe, we're expanding rapidly. We've experienced 1000% growth for three consecutive...


  • Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiro

    At Noesis Portugal, we are seeking an experienced and skilled individual to fill the role of Technical Project Delivery Coordinator. This position is ideal for someone with a strong background in project management and technical skills, who can lead teams and coordinate delivery functions effectively.In this role, you will be responsible for managing...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    **About Phiture**: Phiture is a leading Iberian specialist in Information Technology and Engineering services, operating as part of the Netherlands-based organization Conclusion. With over 25 years of experience and an ecosystem of over 25 companies and 3,600 employees, we focus on increasing technological capacity for our clients and driving digital...


  • Lisboa, Lisboa, Portugal Darwin Labs Tempo inteiro

    About the RoleWe are seeking an experienced Outsystems Delivery Specialist to join our team at Darwin Labs.Job SummaryThe successful candidate will be responsible for leading projects related to scalable build, test, and deployment systems, applying continuous integration and continuous delivery practices. They will work closely with the Development team to...


  • Lisboa, Lisboa, Portugal Enterpryze Consulting Ltd. Tempo inteiro

    OverviewAs a Logfas Training Delivery and Maintenance Specialist at Enterpryze Consulting Ltd., you will be responsible for delivering training at multiple locations and maintaining updates to associated training materials. This role requires high proficiency in English and advanced knowledge of LOGFAS Version 7, 8, or 9. You will also need to possess a...