Cruise Manager

1 semana atrás

Porto, Porto, Portugal Cruise Academy Tempo inteiro

Cruise Academy seeks a skilled Cruise Manager - Food and Beverage Operations to oversee the seamless operation of food and beverage services on our cruise ships. This pivotal role requires excellent leadership skills, operational expertise, and a focus on delivering an exceptional guest experience.

Key Responsibilities
  • Coordinate special requests, such as canapés or cakes, ensuring timely and accurate delivery.
  • Assist in loading food and beverage stores and maintaining accurate inventory through invoicing and picklists.
  • Monitor and update maintenance logs and technical defect reports.
  • Ensure food and beverage areas are properly manned and operationally ready to meet guest demand.
  • Oversee the cleanliness and readiness of food venues prior to guest embarkation.

Guest-Centric Service

  • Take full ownership of service recovery, addressing negative guest interactions with timely and effective resolutions.
  • Promote and implement technology and tools to enhance guest engagement and satisfaction.
  • Circulate assigned areas, review feedback, and ensure guest and team satisfaction.

Public Health and Compliance

  • Conduct and attend public health inspections and ensure compliance with sanitation standards.
  • Maintain records required by company policies and governmental agencies.
  • Take ownership of environmental policies and ensure all procedures are followed.

Team Leadership and Culture

  • Foster an inclusive and positive working environment that embraces change and promotes collaboration.
  • Maintain strong relationships with other departments to support cross-functional initiatives.
  • Promote service excellence by mentoring and guiding team members to uphold the highest standards.

Reporting and Financial Oversight

  • Provide daily food cost worksheets and support financial reporting to senior management.
  • Assist with inventory counts and maintain accurate records for operational transparency.
  • Collaborate with specialty dining teams to ensure seamless operations and consistent quality.

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on location and experience. With a 6:2 rotation schedule (six months onboard the ship followed by two months of vacation), you will have the opportunity to explore new destinations while maintaining a healthy work-life balance. Single accommodation with private bathroom facilities is provided onboard the ship.

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