Career Opportunities in Administrative Support for Video Gaming Brand
2 semanas atrás
We are seeking a highly skilled and organized individual to fill the role of Back Office Support for our Video Gaming Brand. Located in Lisbon, Portugal, this position offers a unique opportunity for career growth and professional development.
Job OverviewThe Back Office Support will be responsible for maintaining core business operations, handling administrative tasks, and delivering deep analysis on customer data. This is an excellent opportunity for individuals who enjoy working independently and have strong analytical and problem-solving skills.
Responsibilities:- Manage administrative and organizational activities to support the smooth functioning of the core business
- Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues
- Dive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and professional manner
- Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirements
To succeed in this role, you will need:
- A native level of Dutch and an excellent level of English
- Ability to deliver deep analysis on customer data
- Working independently and under minimal supervision
- Paying great attention to detail and working accurately
- Analytical and problem-solving skills
- Being an attentive listener, comfortable and skillful at communicating with people
- Energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
- Valid Portuguese work permit or nationality that allows you to work in an EU-country
We offer a competitive salary and benefits package, including:
- Unfixed term contract, 30 days probation period
- Office-based job
- Full-time (40h/week)
- Monday –Friday: 09:00-19:00 (GMT)
- Salary conditions: €16,584/year (plus performance bonus) + Loyalty Bonus: €300 every 3 months + Performance bonus + Meal vouchers
- Health insurance after 6 months
- Paid professional training
- Fun and engaging company-wide initiatives
For international candidates, we also offer a relocation package with help in accommodation of first months and flight imbursement. Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
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