Administrative Support Specialist for Global Gaming Brand

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About Blu Selection

We are a global leader in the BPO industry, with 170,000 employees across the globe. We deliver innovative solutions, technology, and expertise to support operational needs for clients and provide seamless experiences to customers in the moments that matter.

Salary and Benefits

The salary for this position is approximately €16,584 per year, plus a performance bonus, loyalty bonus of €300 every three months, and meal vouchers. Health insurance is provided after six months, and paid professional training opportunities are available.

Job Description

This is an exciting opportunity to work as a Back Office Support for a Video Gaming Brand in Lisbon, Portugal. As a key member of our team, you will be responsible for maintaining core business operations, handling administrative tasks, and delivering deep analysis on customer data.

Your Key Responsibilities:

  • Managing administrative and organizational activities to ensure the smooth functioning of our core business
  • Providing first-line support for resolving escalated customer inquiries, complaints, and technical issues
  • Conducting regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements
Required Skills and Qualifications

To succeed in this role, you will need to possess a native level of Dutch and excellent English skills, be able to deliver deep analysis on customer data, work independently and under minimal supervision, pay great attention to detail, and have analytical and problem-solving skills.

You Will Also Need To:

  • Be an attentive listener and comfortable communicating with people
  • Work proactively at a fast pace and be energetic and innovative
  • Have excitement about intercultural communication and the expatriate lifestyle
  • Live in or be willing to relocate to Portugal for an international career and life experience
What's in it for You?

This is a full-time office-based job with a 40-hour workweek, Monday through Friday from 9:00 AM to 7:00 PM GMT. In addition to the competitive salary and benefits package, you will also receive relocation assistance, including help with temporary accommodation and flight reimbursement.

What Makes Lisbon Special?

Lisbon is a vibrant city with a rich cultural history, delicious cuisine, and a warm climate. You will enjoy a large English-speaking local community and international environment, making it an ideal location for an expat like you.



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