Italian Customer Advisor for Vivino Position
1 semana atrás
Customer Service Role for Italian Speakers
Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. As a customer service specialist, your daily responsibilities will include:
- Provide world-class support to app users and solve customer queries regarding purchasing and delivery tracking through written and phone communication
- Offer solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
- Provide timely follow-up, closure, and feedback to customers during and after their travels
- Meet and exceed service quality goals, compliance regulations, and productivity targets
- Be responsible for following the direction of management and providing feedback
To succeed in the role, you will need to have:
- Native or proficient level of Italian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
- Analytical and problem-solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator, and problem solver
- High-speed internet access and appropriate conditions for remote work
- EU citizenship or a valid work permit for Portugal
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