Italian Customer Advisor for Vivino Position

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Customer Service Role for Italian Speakers

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. As a customer service specialist, your daily responsibilities will include:

  • Provide world-class support to app users and solve customer queries regarding purchasing and delivery tracking through written and phone communication
  • Offer solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
  • Provide timely follow-up, closure, and feedback to customers during and after their travels
  • Meet and exceed service quality goals, compliance regulations, and productivity targets
  • Be responsible for following the direction of management and providing feedback

To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills
  • Analytical and problem-solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator, and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • EU citizenship or a valid work permit for Portugal


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