Customer Support Expert with Danish Language Skills

3 semanas atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro
Job Summary

We are seeking a highly skilled Customer Support Expert to join our team at Smart-Recruitments. This role requires fluency in Danish and the ability to provide top-notch customer service to our clients.

Responsibilities

This position involves handling incoming user requests via telephone, email, and chat. You will be responsible for logging call details into case management systems and providing responses and resolutions within SLA to customers. Additionally, you will aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Your tasks will also include delivering high-caliber customer service for post-sales requests including delivery, warranties, and refunds, as well as providing inbound sales support and promoting products to increase revenue while ensuring the highest level of customer satisfaction.

Requirements

To be successful in this role, you will need to have fluency in Danish language (at least C2) and fluency in English language (at least B2). You must have customer orientation, problem-solving skills, and teamwork experience.

What We Offer

As a Customer Support Expert with Smart-Recruitments, you will receive a competitive base salary of 1600€ gross per month, as well as a monthly performance bonus. You will also have the opportunity to work a full-time (40h/week) fixed-term Portuguese employment contract in accordance with Portuguese labor law, with health insurance coverage for both public and private sectors. Additionally, you will receive a paid flight ticket to Lisbon and have the option to work with accommodation included, resulting in a base salary of 1346€ gross per month.

About Us

At Smart-Recruitments, we are committed to providing our clients with the highest level of customer service. We believe in the importance of teamwork, customer orientation, and problem-solving skills, and we are looking for like-minded individuals to join our team.

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