Native French Speaker for Global Operations Position

Há 7 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Customer Expert Role:

We are seeking a native French speaker to work as an Operations Customer Expert in Lisbon, Portugal. In this role, you will support customers, act as a brand ambassador, and elevate the customer experience through personalized communication.

Key Areas of Responsibility:
  • Providing exceptional customer service through voice or digital platforms, understanding their needs and expectations;
  • Achieving high customer satisfaction through professional communication and applying brand tone to every interaction;
  • Obtaining First Contact Resolution and preventing customers from calling multiple times to resolve issues;
  • Being the ambassador and having specialized knowledge of our products, sustainability services, and commitments, continuously learning and taking advantage of new knowledge and skills in your work;
  • Creating sales and customer retention opportunities between outbound and inbound contacts, influencing high-value customers through genuine interest in their habits.

Requirements and Benefits:
  • Exceptional interpersonal skills with strong ability to communicate empathetically and clearly;
  • Native level of French and some fluency in English;
  • A proactive attitude with a bias toward doing what's right for the community;
  • Attention to detail and results-driven mindset;
  • Ability to analyze data and identify trends to enhance workflows;
  • Performance bonus;
  • Constant training and development;
  • Great relocation support;
  • 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
  • Amazing working environment and great location in the centre of Lisbon.


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