Customer Support Representative for Financial Institutions in Greece
1 dia atrás
Teleperformance Greece is a renowned leader in the customer experience industry, offering a wide range of services to top companies worldwide. As a Customer Support Representative for Financial Institutions in Greece, you will play a crucial role in delivering exceptional customer service and support.
What We Offer
- A competitive monthly salary: €2,800 + 2 extra salaries per year = €34,400/year
- Complete relocation support to Greece, including flight tickets expenses and hotel accommodation
- Full training by certified instructors to ensure your success in the role
- Professional growth and development opportunities within our global organization
- A comprehensive benefits package, including health care benefits and numerous other discounts
- A dynamic and supportive work environment with relaxing break areas
- The chance to work for a Great Place to Work-Certified Company that fosters diversity and inclusivity
Key Responsibilities
You will be the primary point of contact for customer and client requests, utilizing phone calls, e-mails, and chats to provide a seamless customer experience. Your responsibilities will include:
- Providing daily support and consulting clients on best practices about their business
- Responding to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
- Resolving issues as they arise - timely and efficiently
- Striving for excellence in every interaction, aiming for increased product usage and customer loyalty
- Being committed to meeting both personal goals and team targets
Requirements
- Fluency in Romanian (native language) and very good use of English - both in written and spoken language
- Work experience in a customer support role is a plus
- An interest in digital banking and payment solutions is desired
- Exceptional communication & soft skills, as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- Flexibility in adapting to a fast-paced environment
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