Customer Support Representative for Financial Institutions in Greece

1 dia atrás


Lisboa, Lisboa, Portugal Teleperformance Greece Tempo inteiro

Teleperformance Greece is a renowned leader in the customer experience industry, offering a wide range of services to top companies worldwide. As a Customer Support Representative for Financial Institutions in Greece, you will play a crucial role in delivering exceptional customer service and support.

What We Offer

  • A competitive monthly salary: €2,800 + 2 extra salaries per year = €34,400/year
  • Complete relocation support to Greece, including flight tickets expenses and hotel accommodation
  • Full training by certified instructors to ensure your success in the role
  • Professional growth and development opportunities within our global organization
  • A comprehensive benefits package, including health care benefits and numerous other discounts
  • A dynamic and supportive work environment with relaxing break areas
  • The chance to work for a Great Place to Work-Certified Company that fosters diversity and inclusivity

Key Responsibilities

You will be the primary point of contact for customer and client requests, utilizing phone calls, e-mails, and chats to provide a seamless customer experience. Your responsibilities will include:

  1. Providing daily support and consulting clients on best practices about their business
  2. Responding to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
  3. Resolving issues as they arise - timely and efficiently
  4. Striving for excellence in every interaction, aiming for increased product usage and customer loyalty
  5. Being committed to meeting both personal goals and team targets

Requirements

  • Fluency in Romanian (native language) and very good use of English - both in written and spoken language
  • Work experience in a customer support role is a plus
  • An interest in digital banking and payment solutions is desired
  • Exceptional communication & soft skills, as well as a problem-solving mentality
  • Tech savviness & learning agility
  • A genuine sense of ownership along with an unbreakable team spirit
  • Flexibility in adapting to a fast-paced environment


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