German Customer Support Representative in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Become part of a successful international company in the heart of Lisbon. We are looking for a customer support expert to provide high-quality services to our clients.

Responsibilities:

  • Process inquiries from new and existing customers via telephone, email, and live chat.
  • Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email).
  • Support customers after independently purchasing services from Facebook, as well as on Instagram and WhatsApp.
  • Mainly solve technical problems (advertising, technical errors, questions about pixel and catalogs).
  • Process payment and billing issues.
  • Find solutions independently and proactively using the constantly available knowledge base.

Requirements:

  • Native level of German.
  • Fluent level of English.
  • Ideal previous experience within the Customer Support field.
  • Quick learner.
  • Independent.
  • Able to work under pressure.
  • Excellent communication skills.
  • Problem solver.

Benefits:

  • Refund of the initial flight ticket to relocate to Portugal.
  • Two yearly complementary flight tickets to go to your home country.
  • Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company.
  • Career development, opportunities to grow within the company.
  • Multicultural environment.

Compensation: 1,300 euros gross per month (12x payments per year). Health package. Performance bonuses.



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