German Customer Support Representative in Lisbon
4 semanas atrás
Become part of a successful international company in the heart of Lisbon. We are looking for a customer support expert to provide high-quality services to our clients.
Responsibilities:
- Process inquiries from new and existing customers via telephone, email, and live chat.
- Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email).
- Support customers after independently purchasing services from Facebook, as well as on Instagram and WhatsApp.
- Mainly solve technical problems (advertising, technical errors, questions about pixel and catalogs).
- Process payment and billing issues.
- Find solutions independently and proactively using the constantly available knowledge base.
Requirements:
- Native level of German.
- Fluent level of English.
- Ideal previous experience within the Customer Support field.
- Quick learner.
- Independent.
- Able to work under pressure.
- Excellent communication skills.
- Problem solver.
Benefits:
- Refund of the initial flight ticket to relocate to Portugal.
- Two yearly complementary flight tickets to go to your home country.
- Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company.
- Career development, opportunities to grow within the company.
- Multicultural environment.
Compensation: 1,300 euros gross per month (12x payments per year). Health package. Performance bonuses.
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