Lead Payment Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

We are seeking a dynamic and customer-focused individual to join our team as a Payment Fraud Prevention Support Agent. This exciting opportunity allows you to work with international clients, ensuring seamless payment verification processes between businesses.

Company Overview

Blu Selection is a global Customer Experience Specialist, founded by French entrepreneurs in 2000. With over 50,000 employees worldwide, we provide exceptional customer service experiences for top brands across various industries.

About the Role

This full-time position offers a competitive salary of 12,456€ per year, comprising:

  • A base salary of 890€ gross per month
  • A performance-related bonus of 100€/month
  • A complexity bonus of 60€/month
  • A meal voucher of 7,23€ per working day

Key Responsibilities

In this role, you will:

  • Support customers through emails and phone with third parties and internationally to verify payment information
  • Maintain client relationships
  • Ensure excellent customer satisfaction by responding in an appropriate and friendly manner

Requirements

To succeed in this role, you should possess:

  • A native French speaker with a good level of English (B2 minimum)
  • Motivation and commitment to your work
  • No trouble with writing in French
  • A team player mentality, willing to collaborate with colleagues from diverse nationalities
  • Previous experience in Customer Service is a plus

What We Offer

Becoming part of our team at Blu Selection comes with numerous benefits, including:

  • A multicultural and international work environment
  • Fully paid training, professional development, and career evolution opportunities
  • A fast-paced and challenging work atmosphere
  • The possibility to collaborate with some of the world's most progressive brands

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