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German Customer Support Expert in Lisbon
2 meses atrás
Customer Support Specialist Opportunity
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team. As a key member of our multilingual support team, you will be responsible for delivering exceptional customer service to our German-speaking clients.
Key Responsibilities:
- Customer Inquiry Resolution: Respond to customer inquiries via various channels, providing detailed product information and solutions.
- Issue Resolution: Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
- Support Process Improvement: Collaborate with your team to refine support strategies and optimize the customer experience.
- Account Management: Help manage customer accounts, process orders, and assist with product returns and exchanges.
- Feedback Collection: Gather feedback from customers to help improve service quality and product offerings.
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
Why Work with Us:
- Competitive Salary: Receive a competitive compensation package for your expertise.
- Language Bonus: Enjoy additional compensation for your German language proficiency.
- Meal Allowance: Enjoy a meal allowance during work hours.
- Health and Life Insurance: Comprehensive coverage for your peace of mind.
- Onsite Work Environment: Be part of a supportive and communicative team.
- Relocation Package: Receive support for a smooth relocation experience.
