E-commerce Customer Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

About the Role:

We are seeking a highly skilled E-commerce Customer Support Specialist to join our team in Lisbon. As an Italian Language Advisor, you will play a pivotal role in ensuring exceptional customer experiences across various channels.

Key Responsibilities:

  • Cultivate positive relationships with Italian-speaking customers through effective communication and issue resolution.
  • Harness your fluency in Italian to provide personalized and delightful customer experiences.
  • Navigate customer concerns with efficiency and professionalism, leaving them satisfied with swift solutions.
  • Develop a profound understanding of our e-commerce offerings, providing accurate information and expert guidance.
  • Collaborate seamlessly with cross-functional teams, contributing valuable insights and aiding in continuous improvement.

Qualifications:

  • Italian Fluency: Mastery in spoken and written Italian is imperative for effective communication with our Italian-speaking customers.
  • Customer-Centric Approach: Strong communication skills and an ardor for delivering exceptional customer service with a positive and engaging demeanor.
  • Adaptability: Exhibit agility in a dynamic environment, swiftly adapting to evolving customer needs and industry trends.
  • Competitive Compensation: Revel in a competitive salary, a testament to your invaluable contributions to our customer service team.
  • Health and Life Insurance: Enjoy peace of mind with comprehensive coverage for health and life insurance, prioritizing your overall well-being.


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