Payment Operations Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Trustly Tempo inteiro
About the Role

We are seeking a highly skilled Merchant Service Specialist to join our team at Trustly. As a key member of our Merchant Service team, you will play a crucial role in delivering exceptional customer experience to our B2B customers.

Key Responsibilities
  1. Customer Support: Be the first point of contact for our B2B customers, providing timely and effective support via email.
  2. Issue Resolution: Identify and resolve technical and non-technical issues related to payment transactions, collaborating with internal teams as needed.
  3. Case Escalation: Identify and escalate complex cases to the relevant teams, ensuring seamless resolution.
Requirements
  1. 2-3 years of experience in the payments or fintech industry, with a background in B2B support.
  2. Payment gateway integrations, and troubleshooting experience.
  3. Experience with scripting languages is a plus.
  4. Service-minded and passionate about creating an outstanding customer experience.
  5. Ability to work on a shift basis, including evenings, weekends, and holidays.
What We Offer
  • A dynamic and fast-paced work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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