Payment Operations Specialist
3 semanas atrás
We are seeking a highly skilled Merchant Service Specialist to join our team at Trustly. As a key member of our Merchant Service team, you will play a crucial role in delivering exceptional customer experience to our B2B customers.
Key Responsibilities- Customer Support: Be the first point of contact for our B2B customers, providing timely and effective support via email.
- Issue Resolution: Identify and resolve technical and non-technical issues related to payment transactions, collaborating with internal teams as needed.
- Case Escalation: Identify and escalate complex cases to the relevant teams, ensuring seamless resolution.
- 2-3 years of experience in the payments or fintech industry, with a background in B2B support.
- Payment gateway integrations, and troubleshooting experience.
- Experience with scripting languages is a plus.
- Service-minded and passionate about creating an outstanding customer experience.
- Ability to work on a shift basis, including evenings, weekends, and holidays.
- A dynamic and fast-paced work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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