Customer Service Representative for Tobacco Products

1 semana atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Job Title: Customer Service Representative for Tobacco Products

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team in Lisbon. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities:

  • Answering incoming queries from customers via phone, email, and chat
  • Identifying issues and providing solutions
  • Ensuring high levels of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Being a team player and participating in the success of the team and project

Requirements:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable, and skillful at communicating with people
  • Being energetic, innovative, and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Lisbon for an international career and life experience
  • Having a valid Portuguese work permit (required)

What We Offer:

  • Type of contract: yearly or 6 months contract, renewable
  • Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
  • Salary conditions (*) – 2 options:
    • Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month
    • Excluding accommodation: 1.300 – 1.400€ gross/month
  • For international candidates: Reimbursement of your initial flight expenses, Airport pick up, Yearly two-way flight ticket back to your home country (within the EU), Help in paperwork, opening bank account, etc. upon your arrival, Private health insurance included from the first day of contract signature, Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

About Us:

We are Blu Selection, an international recruitment company based in Barcelona, Paris, Berlin & Amsterdam dedicated to connecting international candidates and companies.



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