German Language Technical Assistant

Há 3 dias


Lisboa, Lisboa, Portugal Randstad II - Prestação de Serviços, Limitada Tempo inteiro

We're seeking a highly skilled German language technical assistant to join our team at Randstad. As a key member of our customer support team, you'll be responsible for delivering exceptional technical support to users of a leading search engine platform.

The successful candidate will possess excellent communication skills, fluency in German and English, and a strong background in technical troubleshooting methods. Previous experience in a call center environment is preferred, but not required. We welcome candidates from diverse backgrounds who are passionate about providing outstanding support.

Job DescriptionCompany Overview

At Randstad, we're committed to helping our clients achieve their goals by providing top-notch talent solutions. Our mission is to become the most equitable and specialized talent company in the world.

Salary and Benefits

This full-time position offers a competitive base salary, performance bonuses, and complexity bonuses. You'll also enjoy a working contract of 6 months (renewable) and flexible working hours.

Responsibilities
  • Customer Interaction: Respond to customer requests via various channels, including phone, email, chat, social media, and messaging platforms.
  • Technical Support: Provide pre-sales, general inquiries, and technical assistance to customers.
  • Brand Voice: Maintain a consistent brand voice in both private and public interactions.
  • Issue Escalation: Escalate issues to higher support tiers as needed.
  • Ticket Management: Collaborate with technicians to resolve help tickets and manage an individual ticket queue.
Key Qualifications
  • Languages: Proficient in German and English, both oral and written.
  • Experience: Previous experience in a call center environment (preferred).
  • Education: High school diploma or equivalent; higher education degree (a plus).
  • Skillset: Knowledge of technical troubleshooting methods (a bonus).
Benefits
  • Working Contract: 6 months (renewable)
  • Base Salary: €1100/month
  • Performance Bonus: up to €120/month
  • Complexity Bonus: €135/month
  • Flexible Working Hours: Monday to Friday – 08:00 AM to 08:00 PM (Rotational); Saturday and Sunday – 08:00 AM to 05:00 PM
  • Days Off: 2 Days Rotational
  • Location: Lisbon


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