Senior Account Specialist

Há 7 dias


Porto, Porto, Portugal Adidas Tempo inteiro

Job Title: Senior Account Specialist

Job Summary:

We are seeking a highly skilled Senior Account Specialist to join our team at Adidas. As a key member of our Account and Sales Operations team, you will play a critical role in supporting our business to achieve sales and market strategy objectives.

Key Responsibilities:

  • Support communication with customers via all relevant communication channels, providing information on orders and articles, and compiling order-related analyses at the request of customers or sales.
  • Work closely with internal and external departments to resolve topics such as backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, and complaints.
  • Monitor credit-blocked orders and coordinate credit limit increases with Finance and Sales.
  • Connect with customers via phone and email to strengthen business relationships.
  • Support the team lead in key tasks of the ASO team.

Requirements:

  • University degree or equivalent experience.
  • 5 years of relevant experience in B2B/Wholesale support.
  • Fluency in English and Italian business-level communication.
  • Solid knowledge of Excel, including VLookUps and Pivot Tables.
  • Ideal knowledge of SAP FI and Assist (Salesforce).

About Us:

Adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.



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