Technical Support Specialist for Website Solutions

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you a French-speaking professional looking to leverage your customer service skills in a dynamic technical support role? Cross Border Talents is seeking an experienced Customer Service Representative to join our team in Lisbon, Portugal. In this position, you will provide exceptional support to clients across multiple channels, resolving technical issues and ensuring top-notch communication.

About the Role

This opportunity is ideal for individuals with a passion for delivering outstanding customer experiences and a knack for troubleshooting technical issues. As a Technical Support Specialist, you will work closely with clients to resolve inquiries related to website solutions, account management, and other technical aspects.

Key Responsibilities:
  • Provide expert technical support in French via phone, email, and chat platforms.
  • Assist clients with complex technical issues, documenting interactions and escalating when necessary.
  • Maintain high standards of professionalism and communication throughout all client interactions.
  • Work collaboratively with internal teams to ensure seamless issue resolution.
Requirements:
  • Fluency in French (written and spoken).
  • At least 1 year of experience in customer service, tech support, or a similar field.
  • Strong problem-solving skills and technical troubleshooting abilities.
  • Excellent communication skills and ability to work under pressure.
What We Offer:
  • A competitive monthly salary: €2,080 (based on 14 payments per year), including benefits such as health insurance and employee perks.
  • Rotational shift schedule with 2 days off per week, allowing for work-life balance.
  • Opportunities for career growth and professional development within the company.
  • A dynamic and inclusive work environment in Lisbon, Portugal.
Benefits for Lisbon-based Candidates:
  • Airfare reimbursement: up to €400 for a one-way economy class ticket after the 6th month of the contract.
  • Relocation assistance: discounted rent for shared accommodation in Lisbon, including utility bills.


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