Groups and Events Manager

3 semanas atrás

Faro, Portugal Conrad Algarve Tempo inteiro
Job Summary

A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results Hotel Groups and Events.

Key Responsibilities:

  • Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goal
  • Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events
  • Get involved with the negotiations for groups and events to maximize the results
  • Coordinate the "function meeting" with the vital information about the groups and events that will happen in the next 10 days
  • Be responsible for the weekly communication meeting with the coordinators
  • Know and promote the hotel facilities and also to have the knowledge of our competitors' strengths and weakness
  • Organize the hotel's visit and attend the unexpected requests
  • Be the contact between the client and the hotel staff, when it's necessary
  • Team work and total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date
  • Update daily the sales activities on the hotels systems, ensuring that information is correct and consistent to be in the Groups Report
  • Review rates, groups, deadlines and waiting lists
  • Review commission reports for groups, events and Food and Beverage
  • Be part of special activities, such as: secretaries cocktails, welcome dinner for groups, etc.
  • Make sure that all the request should be answered in 24 hours
  • Keep yourself informed about the clients and engage the relationship with them
  • Keep a nice work environment and good communication in the department and also with the other departments in the hotel to ensure compliance with Brand Standards and ensuring customer/guest satisfaction
  • Comply with the stipulated times and adapt to changes according to the hotel's operation's needs
  • Know and promote the hotel's activities and events

Requirements:

  • Complete Graduate Degree or MBA in Management, Hospitality or Marketing
  • Fluent English and a second language desirable
  • Previous sales and events / banquets, preferably in Hotel, and positions of leadership and supervision teams
  • Critical analysis to strategically evaluate the sales of shares to be taken
  • Ability to analyze and manage multiple tasks
  • Ability to Manage Stress situations, always promoting a constructive and positive attitude
  • Knowledge of Product and Marketing, such as: Politics, Operation and Structure of Hotel, supervision and organization of team members
  • The ability to solve problems quickly and efficiently
  • Sense of organization and planning
  • Good written and verbal communication

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