Helpdesk Operations Manager

Há 6 dias

Lisboa, Lisboa, Portugal Savills Tempo parcial
Job Description
The ideal candidate for this role will have a strong background in IT operations and excellent communication skills. As an IT Helpdesk Professional at Savills, you will be responsible for providing top-notch support to our users, troubleshooting technical issues, and working collaboratively with our teams to deliver high-quality results.

About the Role
This part-time position involves monitoring our helpdesk ticketing system and allocating support resources. You will provide first-line IT support to users, perform hands-on technical support on computer hardware and software installation, and collaborate with various teams to resolve operational issues.

Key Responsibilities:
  • Monitor the helpdesk ticketing system and allocate support resources.
  • Provide first-line IT support to users.
  • Perform hands-on technical support on computer hardware and software installation.
  • Liaise with office and site users, IT applications team, infrastructure team to resolve operation issues.
  • Maintain proper records on incidents, escalation, tracking log and inventory control.
  • Ensure all IT services delivered are compliant with company standard practice.

Requirements, Skills, and Experience Desired:
Education and Qualifications:
- Higher Diploma or above in IT/CS related disciplines.
Skills and Experience:
- Minimum 1 year in IT operation support areas.
- Proficiency in Microsoft product family support, hands-on experience in deploying, managing, and supporting MS Windows OS platform.
- Familiarity with LAN/WAN/VPN/TCP/IP architecture.
- Good communication and interpersonal skills, a good team player, self-motivated, good problem-solving skills, detail-oriented, and able to work independently.

What We Offer:
- Top-notch office facilities in a premium location in Lisbon.
- Organizational culture focused on well-being, team spirit, and excellence.
- Experienced and very motivated team.
- Continuous training for further professional and personal development.
- Opportunities for career progression.

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