Telecommunication Support Agent with German Language Expert
4 semanas atrás
Astrea Recruitment, a leading recruitment agency, is committed to transforming job search challenges into an inspiring journey of change and support.
We are proud to have been among the best in the recruitment field for 17 years.
For one of our esteemed clients, a well-established company offering diverse products and services, we seek motivated, approachable, and adaptable individuals for the role of Telecommunication Support Agent with proficiency in German and English.
The successful candidate will be based in Sofia, Bulgaria, and will work from there.
Key Responsibilities:
- Providing exceptional customer support across multiple channels
- Assisting with administrative and technical inquiries
- Analyzing and efficiently resolving customer queries on a case-by-case basis
- Escalating complex cases or calls to relevant departments as needed
- Regularly updating systems and making necessary changes
Requirements:
- Excellent German skills (C1+) and solid English skills (B1)
- Customer-oriented with a positive and approachable demeanor
- Organized and communicative, able to adapt to different situations
- Available and motivated to work in shifts, learn and improve along the way
- Familiar with MS Office applications
What We Offer:
- An estimated annual salary of €25,640 - €28,230 (approximately BGN 33,000 - BGN 36,500), plus performance-based bonuses, referral bonuses, and paid days off
- Paid relocation assistance from another city to Sofia or from abroad
- Full-time employment with comprehensive initial training during the first month
- Flexible working hours and transportation assistance for late shifts
- Additional medical coverage and food vouchers (€100 per month)
- Access to Employee Network Groups for learning and connecting with diverse colleagues
- A multinational environment with strong ties to UK business culture
- A friendly workplace with a positive atmosphere promoting work-life balance
Why Choose Bulgaria?
Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO, and finance. With its affordable cost of living and rich cultural life, the country ensures a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.
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