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Telecommunication Support Agent with German: Exceptional Customer Service Expert
2 semanas atrás
We are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.
This is an exciting opportunity to join one of our clients – a well-established company, offering products and services in a variety of fields. We are looking for motivated, approachable, and adaptable individuals for the role of Telecommunication Support Agent with German and English (Work from Sofia/Bulgaria).
About the Role- Providing customer support across multiple channels
- Assisting with administrative and technical inquiries
- Analyzing and efficiently resolving customer queries on a case-by-case basis
- Escalating complex cases or calls to relevant departments as needed
- Regularly updating systems and making necessary changes
We are seeking candidates who possess:
- Great German skills (C1+) and solid English skills (B1)
- Customer-oriented with a positive and approachable demeanor
- Organized and communicative, able to adapt to different situations
- Available and motivated to work in shifts, learn and improve along the way
- Familiar with MS Office applications
Our client offers:
- Competitive salary (approx. €2200-2400 per month gross) and performance-based bonuses, plus referral bonuses
- Paid days off and help with relocation from another city to Sofia or from abroad
- Full-time employment and provided, comprehensive, initial training (during the 1st month)
- Flexible working hours and transportation assistance for late shifts
- Additional medical coverage, and food vouchers (€100)
- Access to Employee Network Groups for learning and connecting with diverse colleagues
- Multinational environment with strong ties to UK business culture
- Friendly workplace with a positive atmosphere promoting work-life balance
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