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Customer Service Representative for Telecommunication Giant

Há 1 mês

Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Company Overview


Salt, a French-founded multinational company, is one of the top 3 providers in Switzerland and France. With over 227 million clients worldwide, this telecommunication giant offers world-class service to its customers.



Job Description


The Customer Service Agent will support clients' activities by offering exceptional service to their customers. This role involves working with one of the most well-known companies in the telecommunication sector. Key responsibilities include:



  • Responding to incoming queries from customers
  • Identifying issues and providing solutions
  • Maintaining a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support
  • Collaborating as a team player to achieve team and project success


Requirements


To succeed in this role, candidates must possess:



  • A native level of German
  • Excellent communication skills
  • Motivation, reliability, and commitment to work
  • A drive for excellence and professionalism
  • A willingness to work with diverse nationalities


Benefits


This position offers a long-term fixed contract, renewable upon satisfactory performance. The remuneration package includes:



  • A salary of €1350 gross per month (excluding accommodation) or €950 gross per month (including free accommodation)
  • Private health insurance after contract signature
  • Relocation support for international candidates, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets back to their home country within the EU
  • A dynamic, multicultural environment with opportunities for career growth and development
  • Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company
  • A state-of-the-art workspace in Lisbon, Portugal
  • Real opportunities for career advancement within the company, including entry into a development program