Junior Enterprise Desktop Support Specialist

Há 5 dias


Porto, Porto, Portugal Five9 Tempo inteiro
Company Overview

Five9 is a leading provider of cloud-based call center solutions, recognized for its rapid growth and innovative approach. With global hubs in the UK, Germany, Philippines, Portugal, and Australia, we offer a unique opportunity to join a dynamic team.

The company's commitment to diversity and inclusivity creates a welcoming environment where individuals from various backgrounds can thrive. Five9 is an equal opportunity employer, dedicated to building a diverse and skilled team.

Job Description

Serve as the primary point of contact for resolving desktop-related issues in a large-scale enterprise environment. Respond to service desk calls, walk-ups, incidents, and tasks, following established procedures and escalation processes. Administer and support enterprise-level solutions for managing computing devices within the Five9 global enterprise.

Key Responsibilities:
  • Provide technical support services to employees with computer problems and information technology issues.
  • Troubleshoot research, diagnose, document, and resolve technical issues involving client compute environments and infrastructure.
  • Serve as the on-site 'smart hands' for Five9 Corporate IT Infrastructure teams for instruction-led tasks such as TelCo closet troubleshooting, equipment racking, and network routing.
  • Perform installations, configurations, upgrades, basic repairs, and troubleshoot laptop/desktop and workstations, resolve minor to major hardware, software, and networking issues.
Required Skills and Qualifications

Minimum 1 year of enterprise-level desktop support experience, including provisioning services and desktop management technologies. Ability to provide outstanding customer service through in-person and remote technical support. Excellent functional/technical skills, problem-solving abilities, written, and verbal communication skills.



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