Russian and Polish Speaking Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is partnering with a leading multinational technology business to fill a challenging Customer Service Representative role in Lisbon. This exciting opportunity is perfect for a multilingual professional seeking a dynamic full-time position.

**Job Overview:**

We are looking for a highly skilled Russian and Polish speaking individual to join our client's customer support team in Lisbon. As a Customer Service Representative, you will be the primary point of contact for customers, ensuring their issues are resolved efficiently and effectively.

**Key Responsibilities:

• Communicate with customers via various channels (telephone, email, and chat) to address their queries and resolve issues.

• Provide exceptional customer service, ensuring customer satisfaction and loyalty.

• Handle customer complaints professionally, offering suitable solutions and alternatives within set timeframes.

• Collaborate with other specialists to resolve or properly close help tickets.

• Document each action taken and categorize cases and potential bugs for the engineering team to address.

**Requirements:**

To succeed in this role, you must possess:

  • Native/fluent Russian (C1) language skills, both oral and written.
  • Fluent Polish (at least B2 level) language skills.
  • Previous experience in similar roles is mandatory.
  • Excellent writing and verbal communication skills to simplify technical language for non-technical users.
  • A resourceful and stress-resilient personality able to adapt and remain calm in all situations.

**What We Offer:**

We provide an excellent remuneration package based on experience, skills, and performance. The compensation includes:

• Excellent salary: approximately €45,000 per annum.

• Schedule: 5 days a week, covering line operating hours from Monday to Friday (fixed schedule).

• Life Insurance.

• Be part of a dynamic and creative team with a positive and friendly atmosphere.

• Guidance and tools to reach your full potential.

• Meal allowance.

• Private health insurance.

• Yearly performance bonus.

• Relocation allowance and assistance in finding accommodation.



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