Remote Commercial Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Alphanumeric Systems Canada Ltd Tempo inteiro
Job Summary
We are seeking a highly skilled Customer Engagement/Commercial Specialist to join our team at Alphanumeric Systems Canada Ltd. As a remote-based employee, you will be responsible for providing commercial support to patients, healthcare providers, and vendors through various communication channels.

**Responsibilities**
  1. Deliver an optimized customer service experience through inbound calls, chats, and emails.
  2. Support wholesalers and distributors who purchase client products.
  3. Provide responses to general inquiries from consumers and healthcare providers.
  4. Navigate and provide assistance with commercial tools and sites.
  5. Identify and report potential Adverse Events (AEs) and Product Quality Complaints (PQCs).


Requirements
To succeed in this role, you must have:
  • Fluent English language skills (mandatory).
  • Excellent interpersonal skills and ability to develop and maintain important relationships with key stakeholders.
  • Strong listening skills with a clear sense of empathy for the caller.
  • Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries.
  • Ability to handle all channels of work: calls/chats or emails.


Benefits
As a valued member of our team, you can expect to receive:
  • A competitive and attractive salary.


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