Automation Systems Technical Support Specialist In Lisbon

Há 7 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
System Technical Advisor for Home Automation Systems

Blu Selection is recruiting a Technical Advisor to join their team in Lisbon. This role involves providing support to customers, adapting the brand's voice and tone, and ensuring excellent customer satisfaction.

About the Role:

We are looking for a motivated and committed individual who is a native French speaker with a good level of English. Previous experience in Customer Service or credit recovery is a plus. The successful candidate will work in a multicultural team environment alongside a diverse team.

Responsibilities:
  • Provide support to customers by responding to inbound requests and documenting relevant case information.
  • Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels.
  • Adapt the brand's voice and tone for interactions on both private and public channels.
  • Ensure excellent customer satisfaction through responding in an appropriately friendly manner.
What You Will Get:

This is a CDI position with a 3-month trial period. The gross monthly salary is €890 (paid 14 times), plus a €100/month performance bonus, meal vouchers of €7.23/workday, private Health Insurance, and dental plan (after six months). If you live outside Portugal, reimbursement of up to €400 for the initial flight ticket after six months within the company and 12 months of accommodation in a shared flat provided by the company (rental fee to pay) are included.

You will have the opportunity to be part of a challenging and fast-paced environment, collaborate with some of the biggest brands in the industry, and participate in a multicultural and international environment. Fully paid training, professional development, and career evolution are also available.



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