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Career Advancement Specialist
Há 1 mês
We are a global technology and services leader that powers the brands of the future. Our company helps well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces", "Best Companies for Career Growth", and "Best Company Culture". If you're looking to grow and be inspired, this role offers a unique opportunity to work remotely from Portugal and ensure performance goals are met across all operations. You will also contribute to operational excellence by meeting high targets regarding quality, efficiency, and customer journey improvement.
Career growth and personal development opportunities abound at our company. We'll provide you with cutting-edge technologies, training, and ongoing support to help you succeed. About 80% of our managers and leaders have been promoted from within, making it an ideal place for career advancement.
This role involves assisting customers with their queries mainly through live chat. You will use your creativity and intuition to help undecided customers choose from our range of hotels in the Americas, Europe, and Australia. Providing excellent customer service is crucial, managing expectations and claims in a positive, polite, and diplomatic way. You will also handle inquiries, provide timely responses, and manage requests to ensure customer satisfaction meets both the customer and company needs.
Your qualifications make you a great fit for this role if you:
- Have a high level of English (written and oral)
- Have excellent writing and communication skills coupled with empathy and team spirit
- Are proactive, results-driven, self-motivated, and a great team player
- Have availability to work night shifts
Our company offers benefits that help you support your unique lifestyle. This role includes:
- A competitive salary: €25,000 - €30,000 per year, depending on experience
- A performance bonus scheme
- The opportunity to work remotely from Portugal
- A bring-a-friend (referral) bonus
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
