Pharmaceutical Customer Support Specialist in Lisbon
1 semana atrás
Are you a customer-centric individual looking for a challenging role in the pharmaceutical industry? We are seeking a Pharmaceutical Customer Support Specialist to join our team in Lisbon, Portugal.
About UsWe are a multinational organization with a reputation for delivering exceptional sales and customer service solutions. Our company is committed to providing a supportive work environment that fosters career growth and professional development.
We pride ourselves on being a diverse and inclusive workplace, welcoming talents from over 80 nationalities worldwide. As a Pharmaceutical Customer Support Specialist, you will be part of a dynamic team that shares your passion for delivering world-class customer experiences.
Job DescriptionAs a Pharmaceutical Customer Support Specialist, your primary responsibility will be to provide top-notch support to our clients' customers. This includes answering incoming queries via email and phone, offering expert advice and guidance to resolve issues efficiently.
You will be sensitive to customers' needs and doubts, ensuring a high level of satisfaction through effective communication and problem-solving skills. Your ability to multitask, prioritize tasks, and meet deadlines will be essential in this role.
Key Responsibilities- Provide excellent customer service through phone, email, and other channels
- Support clients' activities by offering world-class service to their customers
- Answer incoming queries and provide information via email and phone
- Be sensitive, patient, and understanding with customers' needs and doubts
- Ensure a high level of customer satisfaction
- Provide ad-hoc support
- Participate in the success of the team and project as a team player
To succeed in this role, you will need:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- An attentive listening skill, comfortable and skilled at communicating with people
- A drive for excellence and professionalism
- A real team player and commitment to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- A valid Portuguese work permit (required)
We offer a competitive salary and benefits package, including:
- Type of contract: Long-term fixed term contract, renewable every year
- Working hours: Full-time (40h/week), Monday to Friday, availability to work between 7am-10pm, 8 hours a day (plus one hour for lunch/dinner) on a rotational schedule
- Salary conditions (*)
- Including free accommodation (shared flat, all bills included): €950 gross/month
- Excluding accommodation: €1240 gross/month
- For international candidates: Reimbursement of initial flight expenses after 9 months, airport pick up, yearly two-way flight ticket back to home country (within the EU), help in paperwork, opening a bank account, etc.
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths (*) paid training period if successful (from 1 to 4 weeks)
We take care of our employees' career development, language skills, accommodation, and social integration. If you are passionate about delivering exceptional customer experiences and have the required skills and qualifications, we encourage you to apply for this exciting opportunity.
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