Customer Service and Sales Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro
Unlock Your Career Potential as a Customer Technical Advisor

In this exciting role, you will play a key part in ensuring customer satisfaction by delivering high-caliber customer service on post-sales requests.

About the Role

As a Customer Technical Advisor, you will:

  • Provide timely and effective responses to customer inquiries via various channels, including telephone, email, and chat.
  • Log call details into case management systems and provide regular updates to customers on resolution progress.
  • Achieve sales goals while maintaining the highest level of customer satisfaction.
  • Capture all required data elements in CRM as per client requirements, policies, and products.
Your Qualifications

To be successful in this role, you should have:

  • Excellent communication skills, with proficiency in Italian and English (B2 level).
  • The ability to adapt to unplanned situations in a methodical and organized way.
  • Strong customer service-oriented skills and a team spirit.
Benefits and Salary

We offer a competitive salary, with an estimated range of €40,000 - €55,000 per annum, depending on experience. Additionally, you can enjoy benefits such as:

  • Full-time contracts with indefinite duration.
  • A relocation package for those moving from outside Portugal.
  • Work-from-home options.
  • Ongoing training and development opportunities, including language classes and specialized courses.

This is an excellent opportunity to grow your career with a leading technology and services company. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.



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