B2B Sales and Customer Service Expert

Há 7 dias


Lisboa, Lisboa, Portugal Cpm International Tempo inteiro
Customer Service Representative Job Description

At Cpm International, we are seeking a highly skilled Customer Service Representative to join our team in Barcelona, Spain. This is an exciting opportunity to work for a global company with a presence in over 30 countries.

We are looking for someone who is fluent in English and has excellent interpersonal skills, with the ability to build rapport and influence decision-makers. As a Customer Service Representative, you will be responsible for providing sales and aftersales service to Dyson Professional Owners and Potential Customers through inbound and outbound calls and written channels.

Main Responsibilities:

  • To handle technical support/troubleshooting, sales, and arrange meetings for the local Business Development Manager (BDM).
  • Create spare parts quotes and process orders.
  • Upsell and cross-sell additional products/services to existing clients, maximizing revenue potential and consistently meeting or exceeding sales targets, objectives, and Key Performance Indicators (KPIs).
  • Manage third-party relationships with engineer service call-outs scheduling.
  • Stock inventory and forecast.
  • Ensure effective and timely follow-up and follow-through on customer inquiries and problem resolution to maintain customer satisfaction.
  • Analyse customer issues and work towards providing appropriate solutions, coordinating with relevant departments or teams as necessary.
  • Implementing and carrying out marketing or sales campaigns, including prospection to identify potential leads and sales prospects.
  • Meet or exceed targets, demonstrating consistent achievement of assigned targets, objectives, and KPIs.
  • Performance reporting with regular meetings with the Client Partnership Manager (CPM) and the client.

Requirements:

  • A C2 level of both spoken and written English.
  • Proven sales experience ideally within a B2B environment.
  • Excellent interpersonal skills, with the ability to build rapport and influence decision-makers.
  • Proficiency in using Salesforce software to manage customer information and queries.
  • A self-motivated, target-driven, and results-oriented mindset.
  • Knowledge of the industry and market trends, with the ability to adapt and position our offerings accordingly.
  • The ability to work collaboratively in a team environment and leverage internal resources effectively.
  • Proficient in Microsoft Office, particularly Excel and Outlook.

Benefits:

  • A competitive salary of €21,000 gross per year, plus a performance-based bonus.
  • A full-time contract with a 1-month probation period.
  • A hybrid working model with flexible hours.
  • Fully paid training that optimally prepares you for your job.
  • 24 holiday days per year on a full-time basis.
  • An Employee Assistance Program offering free, confidential, and impartial guidance and support.
  • Inclusion in the Employee Benefits Club, which provides exclusive perks and rewards as a valued member of our organisation.
  • Ongoing training and development opportunities to help you cultivate a new and exciting career in a high-growth environment.


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