German Training and Quality Expert

1 semana atrás


Lisboa, Lisboa, Portugal Speakit Tempo inteiro

Company Overview

We are Speakit, a leading company in the industry, and we are looking for a skilled German Trainer and Quality Analyst to join our team. As a mixed role between training and quality analysis, this position involves delivering comprehensive training programs and evaluating their effectiveness.

Salary

The estimated annual salary for this position is €64,000, including a fixed language bonus of €10,000 per year and a complexity bonus of €4,000 per year. Additionally, you can expect performance bonuses and a signing bonus of €1,250 upon joining the company.

Job Description

This role requires designing, implementing, and evaluating comprehensive training programs that align with business objectives. The ideal candidate will create a positive learning environment, deliver training content through various mediums, and ensure new hires and existing employees are equipped with the skills needed to excel. Responsibilities include:

  • Identifying training needs by evaluating strengths and weaknesses on the project
  • Developing or overseeing training roadmap/modules, classroom handouts, instructional materials, aids, and manuals
  • Delivering training content through various channels/mediums
  • Ensuring self-paced training courses are completed
  • Assessing training effectiveness to ensure the incorporation of taught skills and techniques into employee's work behavior
  • Evaluating ongoing programs to ensure they reflect any changes
  • Recommending changes to training programs, correlating them with KPIs
  • Maintaining project training documentation and activity records up to date

Quality Analyst Responsibilities

In addition to training duties, the Quality Analyst will monitor CSR's performance on a daily basis, provide feedback to CSRs on quality of service, report script/procedure problems or questions to appropriate areas, and communicate with supervisors on program changes.

Required Skills and Qualifications

To be successful in this role, you should have:

  • Previous experience as a Trainer within the BPO/Contact Center industry
  • Fluent level of English and at least C1 level of German
  • Proactivity, solutions-driven approach, and ability to work 100% onsite

Benefits

As a valued member of our team, you can expect:

  • An attractive salary package with performance bonuses and signing bonus
  • Fixed language and complexity bonuses
  • Médis Health insurance since the first day
  • Relocation package for candidates moving inside Portugal


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