German Training and Quality Expert
1 semana atrás
Company Overview
We are Speakit, a leading company in the industry, and we are looking for a skilled German Trainer and Quality Analyst to join our team. As a mixed role between training and quality analysis, this position involves delivering comprehensive training programs and evaluating their effectiveness.
Salary
The estimated annual salary for this position is €64,000, including a fixed language bonus of €10,000 per year and a complexity bonus of €4,000 per year. Additionally, you can expect performance bonuses and a signing bonus of €1,250 upon joining the company.
Job Description
This role requires designing, implementing, and evaluating comprehensive training programs that align with business objectives. The ideal candidate will create a positive learning environment, deliver training content through various mediums, and ensure new hires and existing employees are equipped with the skills needed to excel. Responsibilities include:
- Identifying training needs by evaluating strengths and weaknesses on the project
- Developing or overseeing training roadmap/modules, classroom handouts, instructional materials, aids, and manuals
- Delivering training content through various channels/mediums
- Ensuring self-paced training courses are completed
- Assessing training effectiveness to ensure the incorporation of taught skills and techniques into employee's work behavior
- Evaluating ongoing programs to ensure they reflect any changes
- Recommending changes to training programs, correlating them with KPIs
- Maintaining project training documentation and activity records up to date
Quality Analyst Responsibilities
In addition to training duties, the Quality Analyst will monitor CSR's performance on a daily basis, provide feedback to CSRs on quality of service, report script/procedure problems or questions to appropriate areas, and communicate with supervisors on program changes.
Required Skills and Qualifications
To be successful in this role, you should have:
- Previous experience as a Trainer within the BPO/Contact Center industry
- Fluent level of English and at least C1 level of German
- Proactivity, solutions-driven approach, and ability to work 100% onsite
Benefits
As a valued member of our team, you can expect:
- An attractive salary package with performance bonuses and signing bonus
- Fixed language and complexity bonuses
- Médis Health insurance since the first day
- Relocation package for candidates moving inside Portugal
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