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Hotel Reception and Guest Services Coordinator

1 semana atrás

Lisboa, Lisboa, Portugal Hyatt Regency Lisboa Tempo inteiro

Role Overview:

The Hyatt Regency Lisboa is seeking a highly skilled and motivated Front Office Agent to join our team. As a key member of the front desk, you will be responsible for ensuring seamless guest experiences and delivering exceptional customer service.

Key Responsibilities:

  • Process all guest transactions, including check-ins, check-outs, and payments
  • Work closely with Housekeeping to ensure seamless room assignments and availability
  • Run daily reports to identify areas for improvement and implement changes as needed
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly

Requirements:

  • At least 2 years of experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Excellent communication and organizational skills
  • Good communication skills in English (Portuguese is a plus)
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