Customer Service Expert

3 semanas atrás

Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Ko'; and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over $100 million in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding.
As a global specialty telecommunications provider, 1GLOBAL serves financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. As pioneers in the eSIM revolution, we've built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks, and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix, and Tesla.
The Role
Becoming part of our dynamic, highly-dedicated, and multi-lingual team of Customer Service Experts, We provide telephone and online support services in German, Spanish, Polish, Dutch, French, and English to our business customers, from Monday to Friday. This position offers an estimated salary of €25,000 - €35,000 per year, depending on location and experience. Business Proficiency in English is essential as it is our primary business language.
We are open to hiring candidates in Lisbon (Portugal) and Manila (Philippines).
Key Responsibilities :
Acting as first line support to our corporate customers – aiming to solve their technical queries by phone and email.
Tracking, collating, and responding to customer issues within agreed timescales.
Escalating and liaising with our Technical Support (TS) in Portugal for more complicated cases.
Working closely with Service Account Managers to help develop, grow, and retain customer accounts.
Required Skills and Qualifications:
• Thorough working knowledge of Microsoft Office, ticketing systems, and customer service procedures.
• Knowledge of supporting GSM.
• A professional telephone manner and call management skills.
• Outstanding written and verbal skills in your first language – French is required.
• Excellent written and verbal English skills – able to take technical information and translate into easily understandable language for customers.
• Exceptional customer relationship management skills – including handling complaints effectively.
• Good teamwork, organizational, and time management skills.
• Excellent analytical and problem-solving skills.
• Good attention to detail and the ability to understand and follow technical processes accurately.
Benefits:
Growth Opportunities: Advance your career in one of the fastest-growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly be exposed to talented and driven individuals.
A Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
An Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
A Results-Driven Team: Be part of a team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

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