Order Fulfillment and Customer Experience Expert

Há 6 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Job Description

We are looking for a skilled Order Fulfillment and Customer Experience Expert to integrate our team in the English market. As a key member of our customer service team, you will be responsible for ensuring effective resolution and improved customer experience.

Your Responsibilities

  1. Receive and distribute incoming customer orders, ensuring timely and accurate processing
  2. Collaborate with sales and customer experience members to communicate order entry and fulfillment issues
  3. Maintain accurate records and ensure data integrity during the order entry process
  4. Resolve complex customer billing issues and handle order management from entry to delivery
  5. Provide support to other care team members as needed and follow up on internal holds

About Our Company

As a leading provider of customer experience solutions, Teleperformance Portugal is committed to delivering exceptional results and exceeding customer expectations. Our team is passionate about providing innovative solutions and making a positive impact on our clients' businesses.



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