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German-Speaking Technical Support Specialist
2 semanas atrás
About Us: Our company values growth and development, providing opportunities for career advancement in a fast-growing industry.
Job Description:
We are looking for an enthusiastic and dedicated German-Speaking Customer Service Representative to join our growing team remotely in Braga. This position offers you the opportunity to work in the website technical solutions industry, assisting German-speaking customers with their technical inquiries.
Responsibilities:
- Support customers remotely, providing high-level technical assistance for various website solutions
- Troubleshoot technical problems, offering solutions for issues such as website setup, configuration, or functionality
- Guide customers through using website tools, helping them understand features and solve issues efficiently
Skills and Qualifications:
- Fluency in German (C2 level required)
- Intermediate English proficiency (B2 level or higher)
- Previous experience in customer service or technical support is a plus, but not mandatory
- Technical aptitude and willingness to learn about website solutions and common technical issues
- Excellent communication skills (both written and verbal) with a customer-focused approach
- Strong problem-solving skills, with the ability to analyze and troubleshoot technical issues
