Offsite Operations Director for Europe

2 semanas atrás


Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

Job Description

We are seeking an experienced Offsite Operations Director to lead and grow our Offline Operations & Customer Service team in Europe.

The ideal candidate will have significant experience in managing retail operations, preferably within e-commerce, logistics, or a dynamic environment. They should be skilled in monitoring key performance metrics and driving process improvements to enhance operational efficiency and service quality.

The role involves leading and coordinating cross-functional teams across multiple markets, ensuring seamless operational execution. The candidate will also be responsible for analyzing contact center metrics to implement quality improvements and develop further services.

Responsibilities

  • Lead and grow Offline Operations & Customer Service team in Europe
  • Develop and implement process improvements to enhance operational efficiency and service quality
  • Analyze contact center metrics to implement quality improvements and develop further services
  • Manage relationships with external contact centers and improve service standards

Requirements

  • Significant experience in managing retail operations, preferably within e-commerce, logistics, or a dynamic environment
  • Strong leadership skills with the ability to mentor and develop team leads
  • Excellent analytical skills with the ability to monitor key performance metrics and drive process improvements
  • Fluency in English; additional language skills such as German, Portuguese, or Spanish would be an asset

What We Offer

  • A combination of personal and company growth to accelerate your career and help you reach your goals
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated international team
  • Responsibility and decision-making authority from day one – you'll create an impact with new ideas and help shape our company DNA

Estimated Salary: €80,000 - €100,000 per year, depending on experience



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