Offsite Operations Director for Europe
2 semanas atrás
Job Description
We are seeking an experienced Offsite Operations Director to lead and grow our Offline Operations & Customer Service team in Europe.
The ideal candidate will have significant experience in managing retail operations, preferably within e-commerce, logistics, or a dynamic environment. They should be skilled in monitoring key performance metrics and driving process improvements to enhance operational efficiency and service quality.
The role involves leading and coordinating cross-functional teams across multiple markets, ensuring seamless operational execution. The candidate will also be responsible for analyzing contact center metrics to implement quality improvements and develop further services.
Responsibilities
- Lead and grow Offline Operations & Customer Service team in Europe
- Develop and implement process improvements to enhance operational efficiency and service quality
- Analyze contact center metrics to implement quality improvements and develop further services
- Manage relationships with external contact centers and improve service standards
Requirements
- Significant experience in managing retail operations, preferably within e-commerce, logistics, or a dynamic environment
- Strong leadership skills with the ability to mentor and develop team leads
- Excellent analytical skills with the ability to monitor key performance metrics and drive process improvements
- Fluency in English; additional language skills such as German, Portuguese, or Spanish would be an asset
What We Offer
- A combination of personal and company growth to accelerate your career and help you reach your goals
- The chance to work on exciting and challenging projects either independently or as part of a dedicated international team
- Responsibility and decision-making authority from day one – you'll create an impact with new ideas and help shape our company DNA
Estimated Salary: €80,000 - €100,000 per year, depending on experience
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