Technical Support Specialist
4 semanas atrás
**Job Description:**
We are seeking an exceptional Technical Support Specialist to join our team at Zendesk, Inc. in the role of delivering outstanding customer experiences.
**About Us:
Zendesk is a leading provider of cloud-based customer service and engagement software. Our powerful platform enables companies to provide seamless support across multiple channels, including phone, messaging/chat, email, and social media.
**The Role:
You will be responsible for providing technical support to our customers through various communication channels, including live messaging/chat and phone. Your primary objective will be to resolve customer queries efficiently and effectively, while also ensuring that their experience with our products is nothing short of exceptional.
**Key Responsibilities:
- Provide initial troubleshooting and resolution of customer technical queries related to our multi-product platform via live messaging/chat as the primary support channel.
- Be the first point of contact for customer inquiries and ensure that their issues are resolved promptly and professionally.
- Work collaboratively with cross-functional teams to identify and implement process improvements that enhance the customer experience.
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Collaborate with internal stakeholders to ensure alignment on customer expectations and outcomes.
**Requirements:
- At least 2 years of experience in technical support, preferably in a software technical environment.
- Proven experience supporting customers and performing basic troubleshooting/replicating issues mainly via live messaging/chat, but also phone and email.
- Strong analytical and problem-solving skills, with the ability to evaluate, troubleshoot, replicate, and follow-up on customer technical issues.
- Experience in a swarming based support environment is highly desirable.
- Excellent communication and interpersonal skills, with the ability to communicate complex technical information in simple terms.
- Proficiency in spoken and written English languages (additional language proficiency is a plus).
**What We Offer:
- An estimated salary range of $65,000 - $85,000 per annum, depending on location and experience.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
- Opportunities for professional growth and development in a rapidly evolving industry.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
**If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity.
-
Digital Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroUnlock Your Potential as a Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving customer technical issues. You will work collaboratively within and across teams, leveraging troubleshooting tools...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Spektrum Tempo inteiroJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Spektrum. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring the smooth operation of our systems.Key Responsibilities:Activating...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Hcltech Tempo inteiroJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at HCLTech. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to customers via phone, email,...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroJob Title: Technical Support SpecialistAbout the Role:We are seeking a Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Respond to customer inquiries and resolve technical issues...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Microsoft Tempo inteiroJob OverviewMicrsoft is looking for a skilled Technical Support Specialist to join our Customer Experience & Success organization. As a Technical Support Specialist, you will play a critical role in delivering seamless support experiences to our global customers.With over 18,000 employees worldwide, our organization is responsible for the strategy, design,...
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Intapp Tempo inteiroRole Overview:At Intapp, we're looking for a skilled Technical Support Specialist to join our Client Success and Support team. As a key member of our team, you'll be responsible for investigating, triaging, and resolving tickets that flow into the support queue.
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroJob Description:We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service to our clients in the German market.Key Responsibilities:Manage incoming queries in a customer service environment, troubleshooting technical issues and...
-
Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Cross Border Talents. This role is responsible for providing top-notch customer support and resolving technical issues related to e-commerce, software, hardware, and wireless connectivity.Key Responsibilities:Respond to customer inquiries via various channels,...
-
French Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroRole DescriptionThis is a full-time on-site role for a Technical Support Specialist.The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.The Technical Support Specialist would also collaborate...
-
Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Capgemini Tempo inteiroAbout the RoleAs a Technical Support Specialist at Capgemini Engineering, you will play a critical role in providing initial support and attempting to resolve incidents at the first point of contact. You will leverage knowledge bases, standard operating procedures, and troubleshooting techniques to ensure seamless service delivery.
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiroAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at Axians Portugal.About the JobAs a Technical Support Specialist, you will be responsible for providing application support for a national project in the banks sector.RequirementsPrevious experience with application supportExperience with SQL and PL SQLExperience with...
-
Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroJob Title: Technical Support SpecialistJob Description:Headhunt International is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Responsibilities:Identify customers' needs and deliver appropriate...
-
Enterprise Technical Support Specialist
Há 6 horas
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroAbout the RoleAs an Enterprise Technical Support Specialist at Recruitment Direct, you will play a crucial part in delivering exceptional support to our clients. This role requires a blend of technical expertise and excellent communication skills.
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJob Description: We are seeking a highly skilled Technical Support Specialist to join our team at Get The Job. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Responsibilities: • Provide technical support via phone, email, and in-person • Analyze and troubleshoot complex technical...
-
Technical Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Willis Towers Watson (Wtw) - Insurance Services Tempo inteiroAt Willis Towers Watson (WTW) - Insurance Services, we are seeking a highly skilled Technical Support Specialist to join our team. This is a rewarding role where you will play a crucial part in providing top-notch IT support services to our customers.About the RoleThe successful candidate will be responsible for managing customer queries and performing...
-
Lisboa, Lisboa, Portugal Konecta Portugal Tempo inteiroJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Germany.The ideal candidate will have excellent technical skills, strong analytical abilities, and excellent communication skills in German and English.The Technical Support Specialist will be responsible for providing technical assistance and support to our clients,...
-
Norwegian Technical Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Adecco Tempo inteiroTechnical Support RoleAre you fluent in Swedish and passionate about technology? We're looking for a skilled Technical Support Specialist to join our team. Your mission will be to assist customers with technical troubleshooting, provide digital support for a range of products and services, and diagnose issues to find solutions. Requirements Native/fluent in...
-
Enterprise Technical Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiroAbout the RoleWe are seeking a highly skilled and dedicated Enterprise Technical Support Specialist to join our team at Recruitment Direct. This is an exciting opportunity for someone who is passionate about delivering exceptional technical support in an Enterprise environment.
-
SAP Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiroSupport Specialist Role OverviewWe are seeking an experienced Support Specialist to join our international team in Portugal. As a Support Specialist, you will be responsible for providing timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.Key...