Technical Account Manager for Application Security

Há 6 dias


Braga, Braga, Portugal Hexa People Tempo inteiro
Unlock Your Potential as a Technical Account Manager

We are seeking a highly skilled and customer-focused professional to join our Hexa People team as a Technical Account Manager. This exciting role offers a unique opportunity to build long-lasting relationships with customers, drive the adoption of our application security solutions, and contribute to the growth and success of our organization.

About the Role

In this critical position, you will be responsible for managing existing and new customer relationships, improving customer retention, increasing adoption of our application security solutions, identifying expansion opportunities, and escalating customer issues that require remediation.

Key Responsibilities
  • Customer Success: Develop and maintain strong relationships with customers, understanding their business needs, challenges, and aspirations.
  • Solution Deployment**: Lead and coordinate the deployment and adoption of our application security solutions, ensuring seamless integration and optimal results.
  • Knowledge Sharing**: Conduct regular touchpoint sessions to educate customers on product features, best practices, and Company services, driving customer awareness and adoption.
  • Risk Mitigation**: Identify potential risks and proactively mitigate them, ensuring the successful realization of our application security solutions.
  • Collaboration**: Work closely with Product Management, R&D, and Support teams to promote customer requests, provide feedback, and drive continuous improvement.
Requirements
  • Experience**: Minimum 3 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company.
  • AppSec Knowledge**: A solid working knowledge of AppSec and Software Development Lifecycle Methodologies is essential.
  • Communication Skills**: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts and build strong relationships with customers.
  • Project Management**: Ability to manage projects and initiatives with timelines, prioritizing tasks and meeting deadlines.
  • Language Proficiency**: Proficient in English (Verbal and Written), with an additional European language being a plus.
  • Customer Focus**: Strong customer-facing and excellent presentation skills, with the ability to adapt to changes and work in a fast-paced environment.
What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement plans, and paid time off.



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