Manager HR Operations

LOCATION

Hybrid in Lisbon (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe that privacy is a driver for growth in a data-driven world. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size business. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are looking for an experienced and motivated **Manager HR Operations** to lead our HR Ops team, with a strong focus on operational excellence, compliance, and continuous improvement. In this role, you will report directly to the Vice President of HR and be responsible for leading core HR operations, including HRIS management, payroll management (specifically for Germany), ensuring compliance across global hubs, and driving process improvements that enhance efficiency and support business objectives.

YOUR TASKS

**Team Management**
- Lead, mentor, and develop a small HR operations team, ensuring high performance and engagement.
- Set clear objectives, track progress, and provide regular feedback.
- Constant focus and required reviews on team deliveries as well as individual deliveries
- Identify lack of and implement market best-practices in HR Ops deliverables via self and team

**HRIS & Data Management**
- Responsible for the organizational HRIS and is the first point of contact for the vendor
- Ensures regular connect with the HRIS vendor and brings in updates to the system as & when such updates are available, sometimes driving for change where required by the organization (where possible)
- Oversee the maintenance and accuracy of the HR Information System, ensuring data integrity and security.
- Manage employee records, process updates, and generate regular as well as ad-hoc reports.
- Use HR data and analytics to support decision-making and provide actionable insights to management.

**Payroll & Benefits**
- Direct Responsible for German payroll and related compliances, including topics around labour and related legislations
- Supervise payroll processing, ensuring accuracy, timeliness, and compliance with local regulations for all hubs (apart from Germany, which is under their direct responsibility)
- Coordinate with finance for budget, headcount, other reporting responsibilities
- Coordinate with external vendors such as Payroll, Insurance, Taxation/ Social Security-related, Government entities (in location as well as other Hubs) as necessary in ensuring compliances

**Compliance & Audits**
- Ensure HR processes comply with German employment/ labour law.
- Ensure HR processes comply with international labor laws for the other Hubs relating to employment/ labour law.
- Audit existing policies, processes & guidelines and implement change where required
- Conduct regular internal HR audits to identify risks, gaps, and opportunities for improvement.
- Maintain up-to-date knowledge of relevant legislation and implement necessary changes throughout the organization, ensuring organization remains risk-free and compliant across all Hubs

**HR Project Management**
- Lead and coordinate HR projects (e.g., evaluation of new tools/ systems, system upgrades, migration, process improvements, policy rollouts).
- Collaborate with stakeholders to design, implement, and monitor HR initiatives.

**Local HR Management (for Germany)**
- Serve as the primary HR point of contact for German employees, addressing queries and supporting local HR topics, following legal mandates and organizational policies, guidelines, etc
- Communicate HR policies and procedures, adapting global practices to fit German legal and cultural requirements - maintaining balance while retaining the required local legislative focus

**Continuous Improvement**
- Identify and implement process improvements, automation and market best practices to enhance HR operations efficiency
- Monitor HR metrics and KPIs, preparing regular reports for Management, Senior Leadership, etc.

YOU BRING
- Bachelor’s degree ideally in Human Resources Management, Business Administration, or related field.
- 5+ years in HR operations in a global environment, with at least 2-3 years in team supervision/ management
- Thorough technical knowledge and experience with maintaining and managing HRIS (Personio/ Workday/ SAP/ Peoplesoft, etc), payroll systems and data analytics tools.
- Strong understanding of HR compliance, audits (e.g. TISAX, ISO, SOX), etc. at an international level and specifically on German labor law.
- Experience supporting HR operations, including Payroll, understanding of Labour Laws from a European context and related topics
- Demonstrated ability to manage HR projects and drive continuou