Head of Managed Performance Services

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Develop, deploy, and maintain a competitive MPS services portfolio incl. life-cycle ownership of roadmaps, processes, and tools. Create value proposition, costing and pricing guidelines
- Develop and implement state-of-the-art processes, delivery models, tools, and automation for digitalized services delivery for managed services’ MPS portfolio
- Manage portfolio required for multivendor optimization services across various domains (e.g. Radio, Transport, Core)
- Leverage optimization to create opportunities for upselling next-generation managed operations i.e. operations intelligence
- Safeguard adherence to services portfolio guardrails in the sell and delivery phase as per agreed measures/targets of BU/BL
- Provide clear automation requirements, driving for the most effective solutions, the timely development, and deployment
- Delivery model adherence with operations delivery (OD) markets and global delivery centers (GDCs), collect feedback and best practice for continued improvements
- Drive MPS tool belt automation to maximize the value creation with deep data insights
- Develop MPS services-specific capabilities; define, and implement competencies and certifications required for GBC (pre-sales) and CX (sales)

**Your skills and experience**

You have:

- Proven record of making solid commitments and delivering on them, high degree of ownership and accountability for the outcomes.
- Proven C-level presentation and interaction skills (internally, customers, partners)
- Ability to manage complexity, uncertainty, and ambiguity. High situational adaptability

It would be nice if you also had:

- Empowers decision-making as close as possible to where the work is performed and hold all levels accountable for their business outcomes
- Ability to role model and stimulate intellectual curiosity, continuous learning and continuous improvement in his/her organization - e.g. challenging the status quo where needed (no-complacency mindset
- People agility - Solid people/team coach, adaptable, authentic, and inclusive leader who leads with a purpose
- Ability to cope with pressure and stress
- Desire for simplicity and pragmatism (as opposed to being theoretical and unpractical)
- Agile Leaner & Team Player with high analytical skill and structured approach

Competence Requirements
- Business Acumen: good understanding of network planning and optimization services across all technology domains. Additionally managed services business understanding is desired
- Knowledgeable with cloudification models using big data and data analytics in MPS and managed services
- Strong strategic ability
- Outstanding people leadership skills
- Drive for Results & Engagement
- Innovation Management
- Managing Vision and Purpose
- Cost Management
- Ability to manage a high level of ambiguity

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

**#LI-Hybrid